NRECA International projects require a diverse range of technical and operational expertise—which may include GIS planning, distribution system design, cooperative development and operation, and lineman training, among others—so there are ample opportunities for interested applicants to apply their respective skills to the challenge of rural electric system development in countries around the world.
NRECA International is currently providing expertise in electrification program design; rural utility development; legal, regulatory, financial and economic analysis; and engineering design and analysis, in many countries across Asia, Africa, and Latin America, and maintains its headquarters in the Washington, D.C., metropolitan area. Our focus is on resolving the issues that are critical to successful rural electrification program design and implementation.
Open Positions
BACKGROUND
NRECA International is managing and operating a power utility in the Northeast Department of Haiti, called the Pilot Project for Sustainable Electricity Distribution or PPSELD. This utility operates a 10MW power plant and a 270 km distribution system that provides modern electricity services to the Caracol Industrial Park and the surrounding towns totaling around 70,000 people who receive 24/7 reliable electricity service.
COMMERCIAL SERVICE MANAGER
NRECA International is seeking to hire a PPSELD Commercial Service Manager who will reside in or move to the area of Caracol, Haiti.
JOB DESCRIPTION
The Commercial Service Manager’s duties and responsibilities include managing and overseeing all commercial service-related operations and activities with PPSELD. He/she will be expected to maximize the use of available resources to improve performance and maintain good quality of services and tasks related to the position’s responsibilities. These include:
- Oversee meter reading, billing, disconnection & reconnection activities, and resolution of customer claims.
- Monitor performance of all operations at district offices and collection contractors.
- Oversee all customer service activities, customer communications and outreach activities, and ensure these tasks are conducted effectively and on time.
- Oversee new application request process for both small and large potential consumers, interact with the engineering and all departments for the design and interconnection of these potential customers.
- Plan and oversee implementation of revenue protection activities and conduct investigations of possible electricity fraud cases.
- Interact, manage, and oversee implementation of all agreements with local institutions.
- Manage relationships with large consumers in the industrial park and in the local communities.
- Plan, organize and participate in community meetings and other meetings with local representatives.
- Prepare monthly, weekly, and daily reports regarding commercial service activities and their performance, and other on-demand reports. Present the relevant data and information needed to monitor PPSELD performance.
- Manage staff from the Commercial Service Department, including hiring, reviewing periodic performance evaluations, requests for vacations or overtime, etc.
- Develop, request for approval, implement and oversee plans and budgets to provide resources needed for the operations of the department, seeking to maximize performance and achieve the objectives and indicators for the department while minimizing expenditures.
- Regularly review and update all policies and procedures within the Commercial Service Department.
- Hold regular meetings with other PPSELD departments to discuss performance and issues affecting the Commercial Service Department, implement and propose initiatives for improvement, and support PPSELD-wide initiative under implementation.
LEVEL OF EFFORT
This will be a full-time assignment. Regular working hours include Monday to Friday from 7am to 5pm. Managerial positions are expected to require working beyond this initial schedule if circumstances require it, including likely Saturday morning and holidays, eventually.
SUPERVISION
The Commercial Service Manager will report to and be under the technical supervision of the PPSELD General Manager.
REQUIRED QUALIFICATIONS
- A university degree in Electricity Engineering, business administration, business management or similar fields.
- Minimum of 5 years of experience in commercial service areas, customer service or managing beneficial relationships with clients, suppliers, and other business partners. Alternatively, 5 years of experience in electricity distribution utilities may be considered.
- Experience working in power utilities is preferred. Experience with other network utilities (cable, internet, mobile communications, etc.) is a plus.
- Two years of experience in management positions.
- Excellent working level skill in English is required (Spanish is a plus).
- Use of standard business software: Word, Excel, Power Point (knowledge of GIS and IT programming is a plus).
- Proven ability to work in a team and excellent interpersonal skills.
- Able to maintain confidentiality and exercise good judgement.
- Holder of a type C driver’s license
- Haitian citizenship
BENEFITS OFFERED
- Health insurance
- Initial 15 days of vacation
- 12 monthly salaries per year plus one additional for Christmas bonus
- Breakfast and lunch provided at PPSELD cafeteria.
- Shared transportation provided for direct route between PPSELD office/Caracol Industrial Park and Cap Haitien.
SUBMISSION REQUIREMENTS
Interested candidates must submit an application by email only to ktorrejon@nreca-intl.org. The entire application must be written in English and include the following:
o Cover letter.
o Curriculum Vitae (CV)
o A written reference from two people.
o Copies of the education certificates and/or diplomas
o Copies of the valid ID and driver’s license.
The cover letter and CV must be limited to a total of five pages. NRECA International reserves the right not to evaluate additional pages, incomplete applications, or applications written in any other language other than English.